- Please allow 1-3 business days to process your order. At Natures Good Guys, we offer a variety of shipping methods for you to choose from when checking out after your purchase to give you flexibility. Overnight shipping and Second day are shipping services that we offer, however, choosing those services does not mean your order will ship the same day your order was placed. Overnight and second day shipping starts at transit time NOT when the order is placed. While every effort will be made to expedite your order, we cannot guarantee same day order processing. We are a small staffed family owned business and orders are shipped as quickly as possible and according to the availability of the product. Tracking information for UPS, USPS and FedEx deliveries will automatically be sent to your email if and when that information is available.
- Please note that while we make our best attempt to keep all of our products in stock, nature sometimes thinks differently! We need to work with the natural reproductive cycles of living organisms, which means that on occasion your order will be delayed. Certain insects are harvested on specific days only, and sometimes our harvest will be delayed. In such a case, we will make our best attempt to send your order as soon as possible, or notify you through email or phone if there will be a significant delay.
- We ship overnight orders from Mon-Thurs and Second day orders from Mon-Wed (excluding holiday weeks/schedule varies), in order to prevent bugs from sitting in warehouses all weekend long and to assure their viability upon arrival. In some occasions some second day orders will ship on Thursdays but only those whose address is Saturday deliverable. We do NOT ship Fri-Sun.
- Please provide an email and phone number when placing your order, in case of a delay we will notify you to inform you about the delay and when to expect your order.
- We DO NOT ship to PO boxes.