Shipping Policy

• Please note that while we make our best attempt to keep all of our products in stock, nature sometimes thinks differently! We need to work with the natural reproductive cycles of living organisms, which means that on occasion your order will be delayed. Certain insects are harvested on specific days only, and sometimes our harvest will be delayed. In such a case, we will make our best attempt to send your order as soon as possible, or notify you through email or phone if there will be a significant delay.
  

• We ship Overnight orders from Mon-Thurs and Second day orders from Mon-Wed (excluding holiday weeks/schedule varies), in order to prevent bugs from sitting in warehouses all weekend long and to assure their viability upon arrival. Second day orders will ship on Thursdays but only those whose address is Saturday deliverable. We do NOT ship Overnight and Second day orders Fri-Sun. USPS orders ship from Mon-Fri.                                                                
  
• Our cutoff time is 12 PM (pacific time).

• Please provide an email and phone number when placing your order, in case of a delay we will notify you to inform you about the delay and when to expect your order. 

• We DO NOT ship to PO boxes.
  
  

Live Delivery Guarantee:

At NaturesGoodGuys, we are committed to providing you with the highest quality beneficial insects to enhance your gardening experience. Our Live Delivery Guarantee means that if you receive insects that are not viable upon delivery, you can contact us for a resolution.

Simply email us at naturesgoodguys@gmail.com, providing your order number and a detailed description of the issue you encountered. Our dedicated team will work diligently to address the problem and find a suitable solution.

Please note that our Live Delivery Guarantee pertains specifically to the condition of the insects at the time of delivery and does not cover instances where insects may perish at a later stage. We will exercise our discretion to assess whether your situation falls within the time frame qualifying for our policy. Factors such as the insect species, hatching time, temperature conditions, and other relevant considerations will be taken into account to determine the applicability of the guarantee.

Upon receiving your package from NaturesGoodGuys, we highly recommend opening it immediately and checking for a sticker indicating the need for refrigeration. It's crucial to carefully read the instructions included for specific storage information to ensure the well-being of your beneficial insects. We are not responsible for replacements due to incorrect storage methods.

One important thing to note is that we do not expect ice packs to remain frozen or cold upon delivery. Ice packs serve as a temporary measure to help maintain moisture and temperatures during transit.

Please keep in mind that some insects may require time to adjust and recover from transit before they become active. If you don't observe immediate movement upon opening the package, this doesn't necessarily mean they are not viable. Give them a little time, and monitor for signs of activity as they settle into their new environment. Most of our insects are difficult to see without magnification.

Some species/quantities do not have multiple shipping methods to choose from because they require short transit time for viability. For those who have concerns about the well-being of their insects during transit, we suggest selecting overnight shipping. This ensures that your beneficial insects spend minimal time in transit, reducing stress and maximizing their chances of arriving in optimal condition.

By placing your order, you acknowledge and agree to these policies. Thank you for your support!